Frequently Asked questions

Definitely! With SpeedTalk Mobile 5G/4G LTE service you can use any unlocked phone, all you have to do is click here to check the coverage on your location.

We also have eSIM available with Instant Activation for your Apple iPhone, Samsung phone and Google phone, click here to check compatibility.

Because there are many different devices being used with SpeedTalk Mobile services, we have only tested a segment of those and they are considered “Approved” since they work in our system consistently without problems. With these handsets we are able to provide more support.

The “Unsupported” devices are other devices that were not specifically made to work with our current carrier and while they may work, we are unable to offer the same support. Please note that features of unsupported devices such as High-Speed Data may not be available with SpeedTalk Mobile.

You will be able to cancel at any time by submitting a request to our Support Team online.

However, if you have consumed more than 30 minutes, 30 text, or 30 MB of data within 14 days of the plan cycle, your purchase will be considered buyer’s remorse, and you will no longer qualify for a refund.

To obtain a SIM Card from SpeedTalk Mobile, you will have to purchase any of our 5G/4G LTE plan. If you are looking for an eSIM Plan for your Apple iPhone, Samsung phone or Google phone, click here to check compatibility list and be sure your phone can use it.

We will send you a new SIM card free of charge and you will only have to pay for shipping.

Click here, enter the phone number that is associated with the lost SIM Card and make sure you enter the correct address where you would like us to ship the new SIM Card.

No, you will need to purchase additional airtime on your mobile numbers to make and receive calls.

All calls on our cell plans are rounded up to the next minute. For example, if you talk for 1 minute and 30 seconds, you will be charged for 2 minutes. Dropping calls is unfortunate, but it does happen. You will only be charged for any airtime you have used while the connection was active, and there is no extra charge after the call ends. If it happens often, please contact Customer Service for assistance.

If your plan is suspended, you may be out of minutes. If you are out of minutes, simply add minutes to your account to restore service.

If your phone has been lost or stolen; you can report it missing by calling Customer Service at 1-866-701-5577.

SIM Card orders placed online are shipped and may take 3-10 days based on the selected delivery time frame. Most orders placed before 2 PM PST, Monday through Friday, will be shipped on the same day. Orders placed after 2 PM or over the weekend will be shipped on the next business day.

If you do not receive your SIM within 10 days, please contact Customer Service for assistance and a tracking number.

NOTE: “Express Overnight Shipping” orders should be delivered by the next day if order is placed before 2 PM. If the order is placed after 3pm, it should be delivered on the second day.

No, you are not into any kind of contract with SpeedTalk Mobile, because our service standards and savings will always keep you happy. You can call us anytime and cancel your service.

No, you will need to purchase additional air time on your mobile numbers in order to make and receive calls.

All calls on our cell plans are rounded up to the next minute. For example, if you talk for 1 minute and 30 seconds, you will be charged for 2 minutes. Dropping calls is unfortunate, but it does happen. You will only be charged for any airtime you have used while the connection was active, and there is no extra charge after the call ends. If it happens often, please contact Customer Service for assistance.

If your plan is suspended, you may be out of minutes. If you are out of minutes, click here to refill your plan and add minutes to your account to restore service.

You may travel anywhere within the United States. Roaming is not available.

Please enter APN Settings below & power cycle your phone after entering these new settings:

• APN: stkmobi
• MCC: 310
• MNC: 240
• Username: not applicable, leave it blank
• Password: not applicable, leave it blank

Mobile Wallet was created as a safety net for our customers in case they go over their plan allowance within the plan cycle and allows us to operate as a NO CREDIT CHECK / NO CONTRACT service.

If unused, your Mobile Wallet’s account balance never expires. Very different from your Plan Balance and whenever you go over your Plan Allowance, any overages will be deducted from the Mobile Wallet based on the plan rates.

Once the Mobile Wallet’s account balance hits lower than $2, we will replenish your Mobile Wallet’s account balance by charging the credit card on file.

Simply dial the number you need: 011 followed by your country code, then your area code and then the phone number and press the call button. You would need to have a separate International Balance to make such calls (regular Air-Time charges will apply for this event).

Can I keep my existing phone number and bring it to SpeedTalk?

Yes, we can port-in/transfer your number to our SpeedTalk Network. Below are the requirements to port-in your number to SpeedTalk Mobile:

• Check port eligibility (is your number eligible to be ported in?)
• Check coverage of our network in your area of use
• Number must be active with losing carrier (after you receive our SIM Card, we recommend port to be started a minimum of 5 business days prior to cancellation date)
• SpeedTalk Mobile SIM Card (unused – cannot have a mobile number activated to it)
• SpeedTalk Mobile Plan (the plan which will be used to activate the service)

Most port requests from other wireless providers are completed within 1 to 72 business hours. However, requests from landline providers may take up to 10 business days.

In most cases, you should be able to make and receive calls. However, the calls may be going through your old provider or blended calling since only one handset may be able to receive calls.

Both your old and new service providers’ handsets are partially active. Both handsets may be able to place outgoing calls, but only one handset will be able to receive incoming calls.

We recommend you keep both your old and new handsets with you until the period of dual service has passed. If your blended service lasts for more than 24 hours please contact our Customer Support

In most cases port-in requests are delayed due to missing customer information or the account information not matching the old service provider’s records.

You may be able to cancel the request as long as the number port has not been completed. If you would like to cancel a port contact our Customer Support Team at 1-866-701-5577.

When porting out from SpeedTalk Mobile you must contact the new provider for assistance. A port out will take up to 24 hours as it is a manual process at this time.

At this time SpeedTalk Mobile does not normally contact the customer if the request is delayed or requires an update. However, we may attempt to email you with the port status to the provided email address on the port-in request.

The SpeedTalk Mobile service includes access to Voicemail, Caller ID and Call Waiting with all Cell Phone plans, with exceptions to Broadband Wireless Data, GPS Tracker, Alarm System, and Smartwatch SIM Card Plans. Airtime charges for both numbers dialed will apply.

You can dial 611 using your SpeedTalk Mobile phone, our Customer Service team is available at your service and is designed to give you the information you need. You can also login to Customer Login online clicking here or call 1-866-701-5577 from a land line and speak to a Customer Service Agent.

From SpeedTalk Mobile Phone dial 611 our customer service team is available at your service and is designed to give you the information you need. You can also login to Customer Login online clicking here.

To listen to your cash value balance, dial 1-213-286-0901 from your SpeedTalk Mobile phone.

Yes, you can keep (rollover) your remaining Pay As You Go balance ONLY if you refill your account before the current plan expires.

If you do not refill before the expiration date, your remaining balance will be removed from your account. We roll over for 6 refill balances; any old balance will be removed.

After SIM activation it might take up to 24-72 hours for the GPRS and Data settings to sync and update with your device (Phone, Alarm System, Smartwatch, GPS Tracking, etc.).

Make sure you have turned ON the power in your device and place it in a good reception area.

Definitely! With SpeedTalk Mobile service you can use any Unlocked 5G/4G LTE phone, all you have to do is make sure it operates on our frequencies to begin using our service.

Because there are many different devices being used with SpeedTalk Mobile services, we have only tested a segment of those and they are considered “Approved” since they work in our system consistently without problems. With these handsets we are able to provide more support.

The “Unsupported” devices are other devices that were not specifically made to work with our current carrier and while they may work, we are unable to offer the same support. Please note that features of unsupported devices such as high speed data may not be available with SpeedTalk Mobile.

Simply dial the number you need: 011 followed by your country code, then your area code and then the phone number and press the call button.

At this time SpeedTalk Mobile does not normally contact the customer if the request is delayed or requires updating.

Auto Reload allows you to use your debit/credit card to automatically renew your plan with SpeedTalk Mobile.

A credit card or debit card is required to purchase your SpeedTalk Mobile service. Your date of purchase becomes your anniversary date. Each month, on your anniversary date, your payment card on file will be charged for the current’s month service and your account will be updated.

To unsubscribe from Auto Reload please contact our Customer Support.

All calls to 611 are free and connect you to Customer Service.

Visit our website at https://refill.speedtalkmobile.com/ and make an online payment. You can also call Customer Support, or through any authorized SpeedTalk Mobile Retail Store to buy more airtime.

Online payment methods include Credit or Debit Cards, Visa or MasterCard. Payment options at local retail locations may vary.

• APN: mobilenet
• MCC: 310
• MNC: 240
• Username: not applicable, leave it blank
• Password: not applicable, leave it blank